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At ACE, we use Clik Business Management – this allows for same day reporting and quotations with our customers also able to access our system directly.

 

Our clients can also access our Clik 4 Service Support System for reviewing:

Job Status

Quotation status

Parts awaiting status

Engineering field service reports

Planned maintenance schedules

 

Clik 4 Service Support System  also holds all our site and customer profiles including:

SLA (Service Level Agreements)

KPI (Key Performance Indicators)

F-Gas Registers

Plant and equipment details

 

The benefits of this include:

Engineers equipped with handheld PDA’s

Jobs can be sent electronically

Faster communication

On site data capture

Electronic Job Sheets

Easy access to internal records on equipment  with recurring faults

Produce on site health & safety documentation

 

If you are having problems with any of your air conditioning or refrigeration equipment, contact our helpdesk on 0141 556 7691 or by emailing technicalsupport@acerefrigeration.co.uk .

 

Or simply get in touch to arrange a free site visit to evaluate your maintenance requirements.